General FAQs

Who is SaratogaBets.com?
SaratogaBets.com is the website used for account wagering division of Saratoga Casino Hotel, located at 342 Jefferson St., Saratoga Springs, New York. SaratogaBets.com is owned and operated by Saratoga Casino Hotel with an assortment of technical and support services being provided by eBet Technologies, Inc. Saratoga Casino Hotel guests, via www.SaratogaBets.com now have the ability to watch and wager on Saratoga Casino Hotel Harness Racing as well as other Racetracks from around the world. top
Advance Deposit Account Wagering (ADW) is legal in various jurisdictions throughout the United States and worldwide. Saratoga Casino Hotel is licensed and regulated by the New York Wagering and Racing Board. eBet Technologies, Inc. is licensed as a Multi-Jurisdictional Account Wagering Hub regulated through the State of Oregon under the rules and laws of the State of Oregon and the United States of America. top
Where is the SaratogaBets.com wagering service available?
Saratogabets.com can only accept wagers from residents in those states where it is legal to do so as per the New York, Oregon and Federal laws. Please contact our Business Office toll free at 855-445-4414 to see if you are from a State where we accept wagers from. top
Who can use the SaratogaBets.com wagering service?
Residents over the age of 18 that reside in locations where Account Wagering is legal and for those who possess a preregister account to place wagers. For further information please contact our business office toll free at 855-445-4414 between 11:30 AM and 11:30 PM Eastern Time. top
How do I sign-up?
To sign-up for an account, the guest can do so by downloading forms online and mailing or faxing signed completed hard copies to the Business Office or hand delivering in person, signed completed hard copies to a designated mutuel window at Saratoga Casino Hotel, 342 Jefferson St. Saratoga Springs, New York. top
What information is required to open an account?
To open an account, you must provide your full legal name, social security number, date of birth, primary residency address (no PO Boxes), a completed IRS W-9 form, telephone number and email address, (if applicable) as well as answer a few questions that will aid us in verifying your identity. Once your account is opened, you will be issued an account identification number with a welcome guide and provided numerous methods of funding your account. Once your account is funded, you will be provided access to the wagering site. top
Are transactions confidential?
All wagers and transactions are completely confidential. top

Account FAQs

Can I edit my personal information?
Once your account has been registered, you may change personal information of any item other than the Social Security number. If any change is suspicious in nature, the account holder will be required to provide hard copy proof. A signed change of information form must be completed and signed by you as the account holder and submitted to the Business Office or to a designated mutuel window at Saratoga Casino Hotel, 342 Jefferson St. Saratoga Springs, New York. top
Will I be able to see my wagering record?
Account holders will be able to see the history of their current day's wagers by selecting the "History" link in the bet queue section at the bottom right of the wagering page. Previous day(s) history is also available in the upper right hand side of the wagering interface by clicking on the "Full History" link. top
Can I see my balance online?
Your account balance is displayed at all times on the wagering screen in the top right hand corner of the screen, and is updated after each wager has been placed. You may also call toll free 855-445-4414 at any time to speak with a customer service representative should you have any account related questions. top
How do I make deposits to my wagering account?
To make your initial deposit, click the "Fund" button in the top right hand corner of the wagering screen and follow the simple directions. A deposit can be made by Credit/Debit Card (if gambling transactions are permitted by your banking institution); by Bank Wire Transfer or EFT; by sending a personal check, certified check, or money order through the mail or by depositing cash or personal check at a designated mutuel window located at Saratoga Casino Hotel, 342 Jefferson St. Saratoga Springs, NY 12866. A deposit may not be available for immediate use. Refer to the Deposit Procedures for details. top
Which credit and debit cards do you accept for deposits?
MasterCard and VISA credit and debit cards are accepted for deposits, as are select debit cards that partner with MasterCard and/or Visa and carry those respective logos. All credit and debit card deposits carry a transaction fee in addition to charges from your bank. It is the customer's responsibility to understand their bank's policies in respect to whether your bank will treat your deposit as a purchase or cash advance. top
How do I dispute a miscalculation?
Call the Business Office toll free at 855-445-4414 between 11:30 AM and 11:30 PM Eastern Time and speak to a Customer Services Representative. top
Account activity: What does the IRS require?
We are required by law to report to the IRS (on IRS Form W2-G) all wagering transactions paying off $600 or more if such winnings are at least 300 times the amount of the wager. SaratogaBets.com will also withhold funds at the standard IRS rate of 25% from wagers where the aggregate total proceeds of identical bets exceeds $5,000 and if the winnings are at least 300 times the amount of the wager. top
How much does it cost to transfer funds?
There are fees associated depending on the type of transfer. Please refer to the procedures for your particular deposit. Some bank services may have monthly transaction limits or charge service fees. Consult with your bank's customer service representative to find out if additional fees are imposed. top
Is my credit card and banking information secure?
Yes, we do not hold your information in our system other than minor EFT related data, which means you will need to provide the information each time you call. It is very important that you protect your wagering account login number, pin and password. Our service is set up to protect your login and all account information on the site. We do this through 128-bit encryption on all pages that contain account information. All customer account information is stored on secure servers, which are not on public networks, and are actively monitored by our staff. For more information, contact a customer service representative at 855-445-4414 or via email at customerservice@saratogabets.com. top
Is customer support available if I have any problems with the activation of my account?
Yes. Toll-free Customer support is available by calling 855-445-4414 or via email at customerservice@saratogabets.com. top

Wagering FAQs

How do I place a wager online via my account?
To place a wager you first select the track you wish to wager on, then the race, wager type, wager amount, and then runners. The bet ticket below the runner selection shows you which horses you have selected as you build your bet, as well as the cost of the bet after each click. Once you are satisfied with you bet, and if you have the funds available in your account to cover the cost of the bet, select the "Place Bet Now" button below the bet ticket. A confirmation window will appear, and once you select "Submit Wager" your bet has been placed. You will receive a notice on the top right hand corner of your receipt confirming that your wager was accepted or informing you that your wager was denied. If a line is drawn through your wager in the history panel your wager was not accepted.

Once your bet has been submitted, you can view it at the right of the bet ticket by selecting the "History" tab in the "Bet Queue".

Should you wish to build a bet or multiple bets and want to submit it at a later time, follow each of the steps above but instead of selecting "Place Wager Now" press the "Queue" button. Your bet will then be placed in the "Bet Queue". When you want to submit this wager simply select it from the queue and press "Place Selected Wagers". You have the option to place all of your queued wagers, or pick and chose from your list. top
When do wagers need to be placed?
In most cases, wagers can be placed right up to post time. However, note that some tracks now close wagering earlier. To avoid being shut out due to delays related to connectivity and online traffic, we recommend that wagers be placed as early as possible. top
What types of wagers are accepted?
We support nearly all wager types offered by our member tracks. The wagering menu will virtually mirror a track's wagering menus with the exception of parlay wagers such as twin-trifecta and tri-super wagers. top
What tracks can I wager on?
Depending on legal restrictions and state of residence, customers can wager on all SaratogaBets.com partner tracks. For a list of tracks, view the online track racing schedule or call Customer Support at 855-445-4414. top
Can I cancel a wager?

Unless restricted by the host track, in MOST cases you can cancel a wager before post by calling us toll free or by cancelling it online. For over the phone, you will need your account number and password, the race #, track and the bet details that you want to cancel. If online you will need to be logged into your account and then from the ticket receipt box you would click on Cancel Bet button, or from the History section you would click on the Cancel link.

Each canceled wager is reviewed by our wagering analyst and if it is determined that the cancellation was suspicious in nature the player may lose their cancel privileges. We are not responsible if tote, our system, or the host tracks tote or systems do not accept your cancellation.

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How current are the odds that are displayed?
The current odds listed on the wagering site are updated directly from the racetracks a minimum of once every 60 seconds and as often as every 15 seconds depending on the availability of information from the Host racetracks tote provider. top
Can I access probable payouts?
You can access various probable payouts based on the track, race, and bet type by clicking on the probables tab located to the left center of the site. top
Which pool does my money go into?
Your wager will be commingled into the appropriate wagering pool of the host track. top
What happens to my wager when a horse I've chosen as part of my bet has been scratched?
For most wager types, you will either receive a refund or your wager will be replaced with another horse(s) in accordance with the Host track's policies for handling scratches. top
Can I still wager via the telephone?
Yes. Telephone wagering is available through a live operator by calling Customer Support.top
Where can I learn more about wagering online?
To learn more, feel free to contact Customer Support.top
How long after the race does it take for winnings to post to my account?
It takes only a few minutes from the time the official race results are posted at the track for your winnings to post to your account. top
How do I know if my wager was accepted?
Once you have confirmed and submitted your bet, accepted bets are displayed accompanied by a ticket number in the history section of the "Bet Queue". This information can be printed at any time by using your machine's print screen function. If a line is drawn through your wager that means your wager was not accepted. top
Can I view my wagering history?
Current day's wagers can be viewed in the "Bet Queue" by selecting the history tab. Wagering and account activity history beyond this is available by calling Customer Support. top
What can I do if I suspect that I or someone I know has a gambling problem?
SaratogaBets.com encourages responsibility in gambling behavior. If you or anyone you know have a gambling problem, or suspect they may have a gambling problem please contact the National Council of Problem Gambling toll free at 1-800-522-4700. top

Video FAQs

Is video streaming available?
Yes. Live video streaming racing is available to active wagering account holders for many tracks. If you are experience technical difficulties, please read the section below. top
What help is available for video streaming issues?
If you are using the Flash viewer and are unable to view any race video, try the Windows Media player. Or if you are using the Windows Media player and having issues, try the Flash viewer. To toggle between the different players, click on the "Flash/WMV" links just below and left of the large main video player.

For Flash video, verify that you are running the latest Adobe Flash player plugin for your browser. Go to http://www.adobe.com/software/flash/about/ and update to the latest version available.

If you are using Flash and experiencing choppy video, try adjusting the video quality selector which is located in the lower right part of the large video window.

For more information and troubleshooting tips on all non-Australian racing video, please see RCN Video Help.

For all other video help requests, please contact our business office .

When requesting help, please provide the following information: Operating system name and version, browser name and version, Flash Player version and/or Windows Media Player version, and approximate amount of bandwidth provided by internet service provider.

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